Live Sales

I also host weekly live sales on my Instagram account @kelseyscrystals 

 

-----FIRST STEP-----

NEW customers, MUST DM me your email address.

First-time shoppers MUST DM me their email address immediately after leaving my live sale. This is crucial because when it comes time to pay for the crystals you claim, I will email you an invoice. If I don't receive your email address, you won't receive your crystals. Please note that I currently DO NOT ship internationally (USA only).

 

-----HOW IT WORKS-----

Crystal viewing. I show each crystal up close to show its details. Each one has two stickers: a silver one with a product number, and a white one with the price.

Crystal claiming. "Claim" means that you want the crystal and are committed to paying the associated price, taxes, and shipping fees. To claim a crystal, simply comment the silver sticker number. 

Multiple claims. If multiple people claim the same crystal, it will go to whoever appears first on my screen. I never skip or ignore claims. Varying connection speeds cause differences in how quickly comments show up onscreen. Your comments will frequently appear first on your phone.  

Instagram comment-blocking. It is a common issue that Instagram randomly blocks comments on livestreams, wrongfully recognizing them as spam. To prevent this, try including emojis and other words when you claim (e.g., "unblock 😍 Claim 2730").

 

-----PAYING FOR YOUR CRYSTALS-----

Payment is due within 24 hours of receiving your invoice.

Following the livestream, I will email you an invoice and announce on my Instagram stories when all invoices have been sent out. If you do not receive it, please check your spam folders and/or DM me on IG to let me know.

If I do not receive it within 24 hours, your order will be canceled and you will be blocked from future live sales :(

Please set a reminder to pay your invoice on time. I understand that it can easily slip your mind to pay; however, this is in place to protect my business and time from the recurring issue of non-paying customers. It also ensures that paying customers have a fair chance at claiming available crystals. Please claim responsibly.

 

-----PAYMENT PLANS-----

I offer payment plans through Shop Pay. Customers have the option to split their purchase into four equal, interest-free installment payments for orders $50 and over ($3K max). There are no additional charges, interest rates, or late fees. 

Credit scores aren't affected; however, failure to pay an installment, or late payments might make customers ineligible from future Shop Pay plans (this includes other businesses that use Shop Pay, not just mine).

Select Shop Pay Installments during checkout to take advantage of this payment plan.

 

-----SHIPPING-----

I do not ship internationally—only within the United States.

Items ship up to 4 business days after payment is received. Shipping is FREE for orders over $150 and will use the lowest priced shipping option provided by USPS. All other orders have the option to ship via the lowest priced option or USPS Priority Mail.